Support
Email: support@ccsinfo.com
Phone: 262-522-6500 x32
The CCS technical support hotline is available 8:00 AM to 5:00 PM Central Time, Monday — Friday
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To help us provide you with the best possible service, please provide the following:
- Source and list files if you think the problem may be a compiler problem. ZIP up these files (mail programs may reformat text files) and attach them to the e-mail. Be sure to send all your included files and a clear problem description.
- Identify a particular line in the list/source file if applicable. The easier you make it for us to understand your problem, the faster we can reply.
- When CCS responds and you have a follow up question or are seeking additional information, include the original message and zip file if applicable. We get a large quantity of e-mails and can lose time searching for old messages and reconstructing the history of your problem.
- Do NOT simply send your source code with a note indicating that this is the problem discussed about on the phone - it is most likely that we will not remember the particulars of the call.
What to Expect
We respond to 86% of our emails within 4 business hours (excluding holidays and weekends). If an immediate solution is not available we will provide you with a Priority Identification Number for tracking. If you do not get a reply within 6 business hours, it is possible that the CCS response is being blocked by your spam filter.
To verify that CCS has received your email and our response will not be blocked by your spam filter, send an email to support@ccsinfo.com with just an asterisk {*} in the subject line and no text in the body. An automated response with a list of your emails and their status will be sent to you.
Online Technical Support Resources
Frequently Asked Questions
Many of our customers hit the same pitfalls and problems when using our compiler. Here are the answers to our most frequently asked questions. It is strongly recommended to read through this section first before looking elsewhere.
Customer Forums
Our message forum enables CCS customers to exchange ideas and thoughts. Since customers posting on this forum have a great deal of experience with our compiler, this is a good place to go if you are having problems or need help
Software Logistics and Downloads
Compiler Update Download
Download the most recent version of our compiler. Your software must be registered with CCS and have valid software maintenance in order to download compiler updates.
Software Maintenance & Upgrades
Software maintenance renewals allow you to download the most recent versions of your product for an entire year, giving you to access to the latest Microchip devices within a family, and CCS compiler enhancements and bug fixes that are available for the product configurations you already own.
Compiler Registration
If you have purchased your compiler through a distributor, you need to register it with CCS before you can obtain compiler updates.
Documentation and Other Resources
Compiler Reference Manuals
The current CCS C compiler reference manuals are available in PDF format and may be downloaded from our website.
Device Driver Datasheets
Datasheets for all the devices that we provide source code drivers for, as located in the drivers directory.
Books and Resources
There are several books and references which can be of great use to those new to the CCS C compiler, Microchip's PIC® microcontrollers and dsPIC® DSCs and to embedded systems programming in general.
Microchip Datasheets
These are included on the PCW or PCWH CD-ROM or can be downloaded from Microchip's web site
CCS News
The latest news from CCS on exciting new products
