Technical Support

Immediate Online Support:

Many of our customers have resolved their issues by utilizing these tools:

Email Support:

  • Our IDE customers should use Help > Technical Support > E-mail Support for quick support.
  • Include code source and list files if you believe the issue resides in the compiler.
  • Attach the files to your email.
  • Identify a particular line in the list/source file if applicable.
  • For follow up questions please include original emails and files.
  • The easier you make it for us to understand the issue, the faster we can reply.
Phone: 262-522-6500 x32
Hours: M-F 8:30 AM to 5:00 PM (CST)

Expectations:

We respond to 86% of our emails within 4 business hours (excluding holidays and weekends). If an immediate solution is not available we will provide you with a Priority Identification Number for tracking. If you do not get a reply within 6 business hours, it is possible that the CCS response is being blocked by your spam filter or there is a problem with your email configuration. Common issues include a typo error in the "reply to" email address or an incorrect "mx record" entry.

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