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newguy
Joined: 24 Jun 2004
Posts: 1924
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| OT: Great CCS customer service |
 Posted: Tue Nov 08, 2005 3:45 pm |
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I downloaded the latest compiler version this afternoon, and during the install it said that my registration files (*.crg) were too old, even though I still have about 5 months left in my yearly maintenance.
I emailed CCS' customer support, and 17 minutes later they sent the fix.
I just wanted to give credit where it is due. We may complain about some of the compiler bugs we encounter, but CCS really does care about customer service. |
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PCM programmer
Joined: 06 Sep 2003
Posts: 21708
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| Posted: Tue Nov 08, 2005 4:11 pm |
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I think they must be doing this to everybody. I also had to email
them to get two new .crg files for PCM and PCH vs. 3.237.
(Took less than an hour for a reply). |
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dyeatman
Joined: 06 Sep 2003
Posts: 1968
Location: Norman, OK
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| Posted: Tue Nov 08, 2005 4:21 pm |
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| Same for me. I called them and had the files in my email inbox within two minutes of when I picked up the phone! |
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treitmey
Joined: 23 Jan 2004
Posts: 1094
Location: Appleton,WI USA
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| Posted: Tue Nov 08, 2005 5:34 pm |
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| Me too. |
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sseidman
Joined: 14 Mar 2005
Posts: 159
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| Posted: Wed Nov 09, 2005 8:01 am |
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| Stupid question-- once you have the new files, where do you put them to make the download work?? |
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MikeValencia
Joined: 04 Aug 2004
Posts: 238
Location: Chicago
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| Posted: Wed Nov 09, 2005 8:11 am |
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It by default goes into:
C:\Program Files\PICC
To keep track of versions, though,
I put them into, e.g.
C:\Program Files\PICC_PCH_3_237\PICC
i put the .cfg file(s) into the PICC_PCH_3_237 directory, AND also into the PICC_PCH_3_237\PICC\ directory.
You install into that custom target directory and it should work. |
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PCM programmer
Joined: 06 Sep 2003
Posts: 21708
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| Posted: Wed Nov 09, 2005 10:42 am |
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| Quote: | | Stupid question-- once you have the new files, where do you put them to make the download work?? |
Make sure you rename the file(s) as you download them and include
the version number in their names. Then you can have a personal
archive of older versions, in case you ever need to revert to one.
i.e.,
pcm3191.exe
pcm3236.exe
pcm3237.exe
etc.
Save them in a folder such as "My Downloads" or whatever folder you
use for downloads.
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You install into that custom target directory and it should work.
(emphasis added)
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Have you tested this ? I did just now, and when I went into MPLAB
to change the Toolsuite location to point the new project directory,
MPLAB puts up a large scary dialog box, titled:
| Quote: | Tool Location Discrepancy
This Language Toolsuite was in a different place the last time this
project was built. Etc. Etc. |
Do you really want to tell newbies to do this ?
I think it's better (for the PCM or PCH command line compilers) to install
them in CCS's default location of c:\Program Files\PICC, and if you
need to revert to a older version, then just install it into that same
location. With the new high speed installer that CCS has been using
for roughly the last year, it's very fast to install any recent version. |
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MikeValencia
Joined: 04 Aug 2004
Posts: 238
Location: Chicago
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| Posted: Wed Nov 09, 2005 1:06 pm |
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Yeah, I see where it wouldn't be advisable to instruct a new user to do that. If, however, the person names his directories meaningfully (i.e. put the version number as you say, such as pcm3_238/PICC/ccsc.exe, then there wouldn't be confusion.
Then when the warning does come up, it would be easy to select. It is more convenient to have more than one past version installed in the program files directory. |
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PCM programmer
Joined: 06 Sep 2003
Posts: 21708
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| Posted: Wed Nov 09, 2005 1:23 pm |
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I didn't mean multiple versions in c:\Program Files\Picc
I meant one version at a time. |
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DragonPIC
Joined: 11 Nov 2003
Posts: 118
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| Hmmm, maybe some people work after all. |
| Posted: Thu Nov 10, 2005 9:38 am |
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Good to hear this positive info. Probably makes you feel appreciated for all the effort you contribute in these forums. It also helps sets other customers (present and future) minds at ease.
_________________
-Matt |
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